About Ahoy design
Ahoy Design is a trademark owned by Pulkka Design Oy. Ahoy Design and Pulkka Design Oy are referred to herein as either Ahoy Design or Pulkka Design Oy, or collectively as “we”, “us” or “our”.
Prices in our webshop are in euros and are inclusive of the Finnish VAT (24%). Customers from non-EU countries are excluded from the Finnish VAT, but are responsible for possible import customs and VAT or similar taxes in their own country.
We reserve the right to change our prices at any time without prior notice. We reserve our right to cancel or adjust any order with price errors.
We accept PayPal and all major credit cards (Visa, Visa Electron, Master Card). All payments are processed through Stripe. We don’t accept orders by phone or by e-mail. There’s no minimum order amount. Everything you can purchase on our website we have in stock. Should we have any availability issues after receiving your order, we will let you know promptly. All items remain the property of Pulkka Design Oy until full payment is received.
Please note that we retain the right to cancel the order in case we have any suspicions about the credit card and in this case we will inform you via email. We will also let you know if there are any other problems with your order.
Shipment expenses depend on the shipment method selected. You can view the available shipment methods and fees according to your zip code and country in the shopping basket prior to placing your order.
All shipments are shipped from Helsinki, Finland by regular mail.
There are two shipping options: Priority (delivered at given address in Europe and USA, in other countries to the post office) and Express (delivered at given address).
Priority delivery times are: Scandinavia 3-5 working days, Europe 3-7 working days and other countries 6-14 working days, excluding mailing day.
Express delivery times are: European Union 2-3 working days, other countries 2-8 days, excluding mailing day.
If you would like to return or exchange your product(s), Pulkka Design Oy is happy to accept your return/exchange within 14 days from your receipt of the product(s). Items must be returned in the original packaging and condition. To return/exchange product(s) please contact us at firstname.lastname@example.org.
For returns from outside of Finland, please ensure that your return parcel has sufficient postage paid. Returns where postage is not paid will not be accepted by us. To avoid any customs charges, please mark the package clearly as “Returned Goods”. Pulkka Design Oy is not liable for any return customs charges, and all such charges are the responsibility of the customer.
The delivery costs will naturally be refunded to you should we have made a mistake in the delivery, the product was damaged during delivery or if the product is faulty. Please contact us before return shipping: email@example.com or +358 50 544 6515 working days 12.00-15.00 (CET).
Law and Jurisdiction
Finnish law will be applied to all disputes arising under this User Agreement. All disputes arising under this agreement which cannot be solved by mutual agreement, shall be solved in the district court of Helsinki, Finland. Your statutory consumer rights remain unaffected.
Feel free to contact us for advice, help or other enquiries:
Pulkka Design Oy
Kalevankatu 31 A 14
VAT ID 26091553
Webstore manager: Kati Nohynek
Phone: +358505446515 working days 12.00-15.00 (CET)